Privacy Policy
Your trust is extremely important to us, and we deeply understand the significance of personal information to you. We will adhere to legal and regulatory requirements, take appropriate security measures, and strive to ensure the safety and controllability of your personal information. Consequently, "Future Securities Limited" and its service providers operating under Future Securities Limited (referred to as "we" or "us") have formulated this Privacy Policy (hereinafter referred to as "this Policy") and would like to remind you:
This Policy applies to all products and services of Future Securities that you use in any manner. Please read this Policy carefully and thoroughly understand it before using Future Securities products or services. By using Future Securities products or services, you fully understand and agree to this Policy.
Unless otherwise stipulated by applicable laws in your region, "personal information" in this Policy refers to all information recorded electronically or by other means that relates to an identified or identifiable natural person, excluding information that has been anonymized. We will use this information in compliance with this Policy.
If you have any questions, opinions, or suggestions regarding the content of this Policy, you can contact us through the contact details provided in this Policy.
This Privacy Policy will help you understand the following:
1.How we collect and use your personal information
2.How we use cookies and similar technologies
3.How we share, transfer, and disclose your personal information
4.How we protect your personal information
5.How we store information
6.Your rights to manage your own information
7.How we protect the information of minors
8.How your personal information is transferred globally
9.Information we may send to you
10.Information you share
11.How this Policy is updated
12.Scope of this Policy
13.How to contact us
1.How We Collect and Use Your Personal Information
Special Notice:
1.To provide you with the basic functions of our products and services, you need to authorize us to collect and use the necessary information. If you refuse to provide such necessary information, you will not be able to use our products and services normally.
2.To provide you with additional features of our products and services, you can choose to authorize us to collect and use additional information beyond what is needed for basic functions. If you refuse to provide such information, you will not be able to use the related additional features or achieve the intended functionality, but it will not affect your use of the basic functions of our products and services.
3.If certain information cannot identify your personal identity alone or in combination with other information, it does not constitute your personal information in a legal sense. When the information we possess can objectively identify your personal identity in combination with other information, it will be treated and protected as your personal information according to this policy, even if we do not intend or cannot ultimately identify your personal identity through the information.
4.The functions and services we provide are constantly updated and developed. If a specific function or service is not described in the following sections and it collects your information, we will inform you of the content, scope, and purpose of the information collection through page prompts, interaction processes, website announcements, etc.
5.The information you provide may include your sensitive personal information. Sensitive personal information is information that, if leaked or illegally used, can easily lead to infringement of a natural person's dignity or harm to personal or property safety. This includes biometric information (such as facial recognition, fingerprint information, iris information), religious beliefs, specific identities, medical health information (such as heart rate information, disease information, medical records), financial accounts (such as bank account numbers, transaction passwords), travel trajectories, and information about minors under the age of fourteen. Please be cautious and pay attention to your sensitive personal information. You agree that we may process your sensitive personal information for the purposes and in the manner described in this policy.
6.We highly value your data subject rights and provide convenient functions to allow you to easily withdraw authorized information, change or modify related information.
1.1 Principles of Collecting and Using Personal Information
When collecting and using your personal information, we adhere to the principles of accountability, clear purpose, choice and consent, minimum necessity, ensuring security, subject participation, and transparency.
1.2 Purposes of Collecting and Using Personal Information
To comply with relevant laws and regulations, provide services to you, ensure the security of your account and system operation, and optimize our service experience, we collect information that you actively provide, authorize us to provide, or provide based on your request when you register or use our products and services. We also collect information generated from your use of Future Securities products and services for the following purposes and in the following ways:
1.2.1 Registration, Login, and Authentication
When you register or log in to Future Securities products or services, you can create an account using your mobile phone number (we send a verification code to your mobile device via SMS). You can also complete network identity information (such as avatar, nickname, password). Collecting this information helps you complete account registration. You can also choose to provide an email address, gender, birthday, region, and personal profile.
If you use facial recognition to unlock or log in to your Future Securities account, we will request permission for facial recognition to verify your identity. If you refuse, you will not be able to use related services, but it will not affect other functions and services.
If you choose to log in to your Future Securities account using a verification code, we will request permission to use your device's SMS function. Sending an SMS may incur charges from your mobile network operator, which we do not charge. If you refuse, you will not be able to use the verification code login function, but you can choose other login methods.
1.2.2 Account Management
When resetting the mobile number bound to your Future Securities account, we will assess the security level of your account and verify your identity if necessary. If you choose facial recognition for verification, Future Securities will request permission to use the device's camera and collect your facial information, but we will not store your facial information. If you choose to upload an identification document, Future Securities will request permission to use the device's camera and collect your document information. The collected personal information is only used for identity verification. If you do not agree, you will not be able to use the related function to reset your mobile number, but it will not affect your use of other Future Securities services.
When you use services such as retrieving or modifying passwords, unbinding, and account cancellation, we need to verify your personal information, including identity information, device information, security status, and account information, to protect your account security.
1.2.3 Browsing and Searching Market Information
When you use Future Securities' market alert or major event reminder function, we will request permission to use your device's calendar to ensure you receive relevant information in time. If you refuse, you will not be able to use the reminder function, but it will not affect your use of other Future Securities services.
When you browse and search market information on Future Securities, we collect information generated during your visit and use, including clicks, browsing, searches, queries, and shares.
To ensure you can normally receive and use market-related benefits and services, we will use your provided IP address for region or account validity identification. If you do not agree, it may affect the judgment of region or account validity, thereby affecting your receipt and use of market-related benefits and services.
We provide free basic market services to meet trading needs. If you require more professional market services, you may be required to provide additional personal information per the compliance requirements of the professional market service provider, such as name, contact number, residential address and postal code, email address, occupation, job title, or workplace address. We remind you to carefully provide such information, and we will obtain your separate consent before assisting in providing such professional market services.
1.2.4 Account Opening and Financial Management
When you access brokerage account opening functions through your Future Securities account, we will request permission to use the device's camera and microphone. If you refuse, the account opening process will not be completed.
1.2.5 Customer Service
If you contact our customer service, we may need you to provide necessary personal information for identity verification to ensure your account security. With your authorization, customer service may query or verify your related information within the scope of your authorization. We will take technical and management measures to ensure the security and confidentiality of your information and use it within the necessary scope. We may also save your contact information, communication records, and content with us, as well as other necessary information to provide and record customer service.
1.2.6 Security Operation
To ensure you can use our services normally, secure your account, and identify abnormal account statuses, we will collect log information generated during your use of our services and associate this information.
2.How We Use Cookies and Similar Technologies
2.1 Cookies
To provide you with a more convenient access experience, we may collect and store data related to your visits to Future Securities services using various technologies when you use Future Securities products or services. This allows us to recognize your identity when you visit or revisit Future Securities services and provide you with better and more services through data analysis. This includes using small data files to identify your identity, which helps us understand your usage habits, save you from repeatedly entering account information, or help determine the security of your account. These data files may be Cookies, Flash Cookies, or other local storage provided by your browser or associated applications (collectively referred to as "Cookies"). We will not use Cookies for any purposes other than those described in this policy. You can manage or delete Cookies according to your preferences. You can clear all Cookies saved on your computer, and most web browsers have a feature to block Cookies. However, if you do this, you may not be able to use some features of Future Securities services that rely on Cookies, and you will need to manually change user settings each time you visit our website.
2.2 Web Beacons and Pixel Tags
In addition to Cookies, we may also use other similar technologies such as Web Beacons and Pixel Tags on our website. For example, the emails we send you may contain a clickable URL linking to our website content. If you click on the link, we can track this click to help us understand your product or service preferences and improve customer service. Web Beacons are typically transparent images embedded in websites or emails. With the help of Pixel Tags in emails, we can know whether the email has been opened.
2.3 Do Not Track
Many web browsers have a Do Not Track feature that can send a Do Not Track request to websites. Currently, major internet standard organizations have not established relevant policies to specify how websites should respond to such requests. However, if your browser has Do Not Track enabled, we will respect your choice.
>3.How We Share, Transfer, and Disclose Your Personal Information
3.1 Sharing
Unless otherwise specified below or you agree to share your personal information with third parties, we will not transfer your personal information to third parties. If a third party undergoes a merger, acquisition, reorganization, or sale, or for legal or other reasons, we will transfer your information to such entities to continue providing you with services. In such cases, we will always require the relevant third parties to adhere to this privacy policy.
We share your information with selected third parties only when reasonably necessary, including:
3.1.1 Service Providers
To achieve the purposes stated in this policy, some of our services will be provided by service providers, which may include website hosting, data analysis, payment facilitation, IT and related infrastructure provision, customer service, email delivery, targeted advertising identification and delivery, mailing services, and other service provider services. We will share your personal information only for legitimate, proper, necessary, specific, and explicit purposes and only the personal information necessary to provide services. Our service providers must provide the same or equivalent user data protection as described in this privacy policy and are prohibited from retaining, using, or disclosing your personal information for any purpose other than providing services to us.
3.1.2 Advertising Partners
We may share reports on trends and advertising effectiveness with advertising partners to help them better understand their audience. We will not share your personally identifiable information, such as your name or email address, unless you permit us to do so.
3.1.3 Government, Public Sector, Regulatory, Judicial, and Law Enforcement Agencies or Authorities
In certain circumstances, we are legally required to disclose your information, including:
1.Complying with legal obligations or requirements, such as court orders, subpoenas, or other legal processes;
2.Enforcing our terms;
3.Addressing security or fraud issues; or
4.Responding to emergencies involving death, serious physical injury, or any risk to children; provided that the entity requesting the information has valid jurisdiction to obtain your personal information.
3.2 Transfer
We will not voluntarily transfer your personal information to third parties except in the following circumstances:
1.You have given your explicit consent in advance;
2.In the event of a merger, acquisition, or bankruptcy liquidation involving the transfer of personal information, we will require the new company or organization holding your personal information to continue to be bound by this privacy policy. Otherwise, we will require the company or organization to seek your authorization again;
3.Other circumstances where we are required to transfer your personal information according to laws and regulations or the requests of competent authorities.
3.3 Public Disclosure
We will publicly disclose your personal information only in the following situations:
1.With your explicit consent;
2.According to applicable laws and regulations or to comply with court judgments, rulings, or other legal processes, or to comply with lawful mandatory requirements of government authorities (including other legally authorized organizations);
3.For the execution of relevant service agreements or this policy, for the protection of public interest, or for the protection of the personal and property safety or other legal rights and interests of our customers, us, our affiliates, other users, or employees.
3.4 Exceptions to Prior Authorization and Consent for Sharing, Transfer, and Public Disclosure of Personal Information
1.Related to national security and defense security;
2.Related to public safety, public health, and significant public interests;
3.Related to criminal investigations, prosecutions, trials, and judgments;
4.For the protection of your or others' life, property, and other major legitimate rights and interests, but it is difficult to obtain your consent;
5.Personal information that you disclose to the public on your own;
6.Personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure, and other channels;
7.Other circumstances as stipulated by laws and regulations.
Please note that according to the law, sharing, transferring, and publicly disclosing anonymized personal information that ensures the data recipient cannot re-identify the personal information subject does not constitute sharing, transferring, and public disclosure of personal information. Such data storage and processing do not require further notice to you and your consent.
4.How We Protect Your Personal Information
We take various precautions to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. To ensure the security of your personal information, we have strict information security policies and procedures, and a dedicated information security team that rigorously enforces these measures within the company.
We will take all reasonable and feasible measures to ensure that no irrelevant personal information is collected. We will retain your personal information only for the period necessary to achieve the purposes stated in this policy, unless an extended retention period is required or permitted by law. If your personal information exceeds the aforementioned storage period, we will delete it or anonymize it within a reasonable period, unless otherwise required by laws and regulations.
The internet is not an absolutely secure environment, and email, instant messaging, and other forms of communication with other Future Securities users are not encrypted. We strongly recommend that you do not send personal information through these means.
We will establish emergency response plans to prevent the expansion of security incidents, such as personal information leaks. In the event of such an incident, we will initiate an emergency response plan and inform you promptly via email, letter, phone, push notification, or other means. If it is difficult to notify each individual, we will take reasonable and effective measures to issue a public announcement. The internet is not 100% secure, and while we have these security measures, please be aware that there are no "perfect security measures" on the internet. We will do our best to ensure the security of your information.
You can protect your account on Future Securities by not disclosing your login password or account information to anyone (unless the person is officially authorized by you). We recommend not using Future Securities products and services on devices or operating systems modified outside the supplier’s authorized or warranty scope (e.g., "jailbroken" mobile devices). Using Future Securities on such devices or operating systems may pose a risk of personal information leakage.
We are not responsible for security breaches resulting from your failure to keep your personal information private, which could lead to third-party access to your personal information. Despite the above provisions, if any unauthorized use of your account by other internet users or any other security breaches occur, you should notify us immediately. Your assistance will help us protect the confidentiality of your personal information.
5.How We Store Information
5.1 Storage Location
As a licensed institution in Hong Kong, and in accordance with the relevant laws, regulations, and requirements of the corresponding regulatory bodies, your personal information will be stored at locations approved and recorded by the relevant Hong Kong regulatory authorities. We will strictly maintain the confidentiality of this information as required by law. We will also comply with all applicable laws and regulations of the People's Republic of China and the Hong Kong Special Administrative Region. In certain situations where it is necessary to transfer personal information collected domestically to overseas institutions, we will follow the regulations set forth by laws, administrative regulations, and relevant regulatory authorities. This includes taking effective measures such as signing agreements and conducting on-site inspections to ensure that overseas institutions maintain the confidentiality of the personal information they receive.
5.2 Retention Period
Generally, we retain your personal information only for the shortest period necessary to achieve the purposes stated in this privacy policy, unless you have agreed to an extended retention period or it is otherwise permitted by law. In the following circumstances, we may need to adjust the storage duration of personal information to comply with legal requirements:
1.To comply with applicable laws and regulations;
2.To comply with court judgments, rulings, or other legal procedures;
3.To comply with the requirements of relevant government agencies or legally authorized organizations;
4.For purposes that are reasonably necessary to enforce relevant service agreements or this policy, maintain social public interests, and protect the personal and property safety or other legal rights of our customers, us or our affiliates, other users, or employees.
6.Your Rights to Manage Your Information
While using Future Securities, we provide convenient options for you to access, correct, and delete your personal information. We also ensure that you can withdraw your consent to the use of personal information and delete your account. We offer specific operational settings in our product design, which you can follow based on the guidelines below. Additionally, we have set up channels for complaints, reports, and feedback, ensuring your opinions are promptly addressed. Please note that the operational settings may differ across different operating systems and versions of the Future Securities software. To enhance your experience, we might also adjust these settings, so the following guidelines are for reference only.
6.1 Accessing Personal Information
6.1.1 Accessing Profile Picture, Nickname, QR Code, Gender, and Personal Introduction:
1.Open Future Securities and click "My".
2.Click "Settings".
3.Click "Personal Information".
4.Access the information for inquiry.
6.1.2 Accessing Phone Number, Email, Login Device Management, Login History, and Login Password:
1.Open Future Securities and click "My".
2.Click "Settings".
3.Click "Account and Security".
4.Access the information for inquiry.
6.2 Correcting Personal Information
6.2.1 Changing Profile Picture, Nickname, etc.:
1.Open Future Securities and click "My".
2.Click "Settings".
3.Click "Personal Information".
4.Make the necessary corrections.
6.2.2 Changing Phone Number, Email, Login Password:
1.Open Future Securities and click "My".
2.Click "Settings".
3.Click "Account and Security".
4.Make the necessary corrections.
6.3 Managing Camera, Album, Microphone, and Calendar System Permissions
6.3.1 Permission Use Scenarios:
1.Camera: Taking photos, face recognition.
2.Microphone: Live streaming services.
3.Album: Changing profile picture, etc.
4.Calendar: Reminders for important dates.
6.3.2 Withdrawing Consent:
1.Open Future Securities and click "My".
2.Click "Settings".
3.Click "Privacy".
4.Click "System Permission Management".
5.Click to revoke the authorization you wish to cancel.
6.4 Deleting Account
6.4.1 Deleting Future Securities Platform Account:
1.Open Future Securities and click "My".
2.Click "Settings".
3.Click "Account and Security".
4.Click "Delete Account".
5.Contact Future Securities online customer service to delete your account.
6.5 Submitting Feature Suggestions
1.Open Future Securities and click "My".
2.Click "Feature Suggestions" and fill in the relevant suggestions and/or upload related images.
3.Click the top-right "Continue" and choose the category of the issue.
4.Click "Submit" to complete the process.
7.How We Protect Minors' Information
We place great importance on protecting the personal information of minors. According to relevant laws and regulations, if you are a minor under the age of 18, you should obtain prior consent from your parent or legal guardian before using our services. You should have your parent or guardian carefully read this policy and agree to it before submitting your personal information. We also suggest using our services under the guidance of your parent or guardian. If you do not obtain consent, please immediately cease submitting information or using our services and notify us promptly so we can take effective measures. We will only use or disclose minors' information as permitted by laws and regulations, with explicit consent from parents or guardians, or as necessary to protect the rights and interests of minors. If you are a parent or guardian of a minor and have questions about the minor's personal information, please contact us using the contact details provided in Section 13 of this policy.
8.How Your Personal Information is Transferred Globally
With your authorized consent, your personal information may be transferred to or accessed from the country/region where you use our products or services. These jurisdictions may have different data protection laws or even no relevant laws. In such cases, we will ensure that your personal information receives adequate protection equivalent to that in Hong Kong and complies with all applicable regional laws and regulations (such as those in Mainland China). For example, we will seek your separate consent for cross-border transfer of personal information or implement security measures such as data anonymization before cross-border data transfers.
9.Information We May Send You
9.1 When using our services, we may send you emails, text messages, information, or push notifications. You can opt-out of these communications on your device by following our prompts.
9.2 We may send you service-related announcements when necessary (e.g., when a service is suspended for system maintenance). You may not be able to opt out of these service-related, non-advertising announcements.
10.Information You Share
You can share your information with friends, family, and other users through our services. You can control the scope of information you share through privacy settings in our services and delete publicly shared information through the settings or guidelines we provide. However, please be aware that such information may still be independently saved by other users or third parties beyond our control.
11.How This Policy is Updated
We will update this policy in a timely manner as required by relevant laws and regulations, business changes, or other necessary circumstances. We will not reduce your rights under this policy without your explicit consent. We will post changes to this policy on this page and notify you of the updated policy through our official website or other suitable means. If you continue to use our services after such updates, it indicates that you agree to be bound by the revised policy.
12.Scope of This Policy
12.1 Unless we specify that a separate privacy policy or terms apply to certain services, this policy applies to all services provided by Future Securities. However, some services may have specific privacy guidelines/statements as needed. In case of any inconsistency between this policy and the privacy guidelines/statements for specific services, the latter shall prevail.
12.2 The titles of all clauses in this policy are for reading convenience only and do not have actual meaning. They cannot be used as a basis for interpreting the meaning of this policy.
13.How to Contact Us
If you have any questions, comments, or suggestions about this policy or data processing, you can contact us by phone or email. Our contact details are as follows:
Customer Service Phone: (Hong Kong) 852-3678 2920
Email: cs@xxex.com
In general, we will respond to your queries within no more than fifteen working days after receiving your contact information.